Complete Diagnostic Equipment After-Sales Support in the Philippines
Diagnostic Equipment After-Sale Support for Clinics and Labs
Aside from offering world-class and high-tech medical equipment for better healthcare performance, Meditest also offers comprehensive medical laboratory equipment user support. We ensure that all our clients are supported every step of the way as they take part in revolutionizing medical and laboratory practices in the Philippines.
These customer services include expert equipment training, warranties, and analyzer maintenance for better healthcare performance across all aspects. To ensure client satisfaction across the board, our team consists of licensed experts who have been trained extensively in service support and maintenance by our manufacturing partners. Want to learn more about our after-sales support?
How Our Medical Equipment After-Sales Support Works
Medical Equipment Purchase
Once you complete a purchase with us, your after-sales coverage is automatically activated for a year. You get exclusive access to customer service support, including regular maintenance, calibration, and tune-ups. You will be furnished with documents to help guide you regarding our customer service offerings.
Customer Inquiry
After delivery and installation, customers and clients can easily reach our customer service team through our exclusive hotline or through email. Maintenance requests and hardware or software checks can be scheduled with our specialists at a time and date that’s most convenient for you and your clinic or laboratory.
Scheduled Equipment Maintenance
When the scheduled date arrives, our experts and specialists will be dispatched to your medical clinic or laboratory to conduct maintenance and tune-ups. To ensure a smooth process, however, ensure that your medical equipment will not be used within the day to ensure no scheduling conflicts will happen.
Equipment Testing
After routine updates and calibration, your medical equipment will be subsequently tested to ensure that all features and functions are good to go. Our experts will verify that your equipment is updated and that all functions have been restored after maintenance.
Questions About Our Diagnostic Equipment After-Sale Support in the Philippines
What does your after-sales support entail?
Aside from the standard warranty periods that our medical equipment comes with, our diagnostic equipment user support in the Philippines also includes both preventive and corrective maintenance coverage for up to a year after purchase and delivery. This is to ensure that your medical lab equipment is maintained for a longer life span and consistent reliability.
How much does medical equipment maintenance cost?
Meditest’s diagnostic equipment after-sale support is free of charge and is included in every purchase you complete with us. This coverage will last for up to a year, with a coverage extension option for a small additional charge.
How do I request a maintenance schedule at Meditest?
You can easily request a maintenance schedule through our customer service hotline or through email. Send us a query, and our customer support team will promptly respond.
How long does your after-sales support coverage last?
Our diagnostic equipment user support for clinical laboratories in the Philippines lasts for up to one year after purchase and delivery.
Can I request an extension for preventive and corrective equipment care?
Yes. You may request an extension of your coverage for preventive and corrective equipment support for an additional charge. You can contact our customer support team for prices and inquiries.
Comprehensive Diagnostic Equipment After-Sale Support in the Philippines
As one of the trusted medical equipment suppliers in the country, Meditest prides itself in providing top-notch diagnostic equipment after-sale support in the Philippines. We aim to provide our customers and clients with excellent maintenance options to ensure that they provide only the best medical support for their patients. Connect with our team to learn more.
Other Meditest Customer Support Services
End-User Equipment Training
Provide your clinical or laboratory team with an in-depth understanding of the new operations and features of your new medical equipment. Our end-user equipment training provides a full introduction to your new diagnostic tools for better reliability.
Medical Equipment Installation
To ensure proper operation even during Day 1, Meditest offers an in-house delivery and installation with our expert installers. We will handle assembly, calibration, and hardware testing for assured testing accuracy.